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FREQUENTLY ASKED QUESTIONS
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Welcome to the UltraConference frequently asked questions page!
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If you cannot find the answer to your questions here, please
contact our Customer
Service.
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QUESTIONS
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ANSWERS
How long does it take to set up an account?
It will take 1-2 business days to approve your account and send you an email with dialing instructions.
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Do I have to sign a service contract?
No! We value your business and know that once you have tried our service you
will want to continue to use UltraConference because of
the quality service and fantastic rates you will receive
in return. We want to earn your business every day and
do not see the need to restrict your freedoms as a customer
with binding contracts!
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What is the best way to invite participants to the call?
On the confirmation email, we have a portion you may
copy which includes the information for the participants
(excluding the Leader information). Copy and paste this
information into an email or letter to be sent in the
invitation to your participants.. They need a toll-free
access number and a Participant Code.
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How do non-U.S. Residents join the call?
Any person that is not located in the US can dial the
direct dial number (which would be a USA number) and enter
the Conference Passcode or you can outdial to the participant.
Please note that international outdial capability is not
automatically enabled upon account activation. We require
a hard copy of credit card authorization to be faxed to
us and it may take up to 1 business day to turn this function
on.
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How many people may participate on one call?
We can support as many people or sites as you need connected 3, 30, 300, and more. **If over 100 participants please contact us to reserve the lines. Back to top |
When will I be billed?
You will be billed on the the 1st of every month. Back to top |
What if someone calls from a payphone?
If you access our system using a payphone within North
America, a 30¢ payphone surcharge is applicable.
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Can participants use their cell phones to join the conference call?
Yes you can use your cell phone to call our 800 access number and join a conference call.
*Special Note to Cell Phone Users*
Although access to our system is available from your cell
phone through the toll-free number, your cell phone provider
may or may not charge you AIR TIME and other CHARGES.
UltraConference is not responsible for charges assessed
by your cellular provider. If you do not know these restrictions,
contact your cellular provider.
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What kind of taxes would be added to my bill?
Federal Excise tax 3%
USF 8.7%
Carrier recovery charge 1.98% Back to top |
How is a per minute plan different from a flat rate plan?
With a per minute plan, your participants would dial a toll-free number and
you (account holder) would be solely responsible for all
charges. With a flat rate, participants will dial a long
distance number (404 area code) and they would be responsible
for the long distance portion of the conference call.
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What plan would work best for my needs?
If your company is making more than 1,000 minutes in
conference calling per month (e.g., 5 participants x 10
conference calls x 30 minutes each), a Flat Rate plan
might be a more cost efficient solution for your needs,
assuming you have a low cost long distance provider.
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